FAQ (frequently asked questions)
1. How can I book a treatment?
You can book an appointment by telephone or email. We'll be happy to help you find the next available slot.
2. What are your consultation hours?
You can find our current opening hours here.
3. Do you accept new patients?
Unfortunately, both doctors are currently at full capacity.
4. Do you work with health insurance companies?
Yes, we work with most of the major insurance companies. You can find a specific list here, at the bottom of the page.
5. Do you accept card payments?
Yes, we accept both credit/debit cards and cash. In some cases, we prefer payment via QR code.
6. How much does a dental hygiene appointment cost?
We are currently preparing a new price list for you.
7. What can you expect during a dental hygiene appointment?
A dental hygienist will remove tartar, plaque and stains, check your gums and advise you on how to look after your teeth properly at home.
8. Can I come in for a dental hygiene appointment even without a referral from a dentist?
Yes, you can book an appointment on your own - no referral is required.
9. Can I book an appointment with you for teeth whitening?
Yes. Our patients can book an appointment after consulting their dentist or dental hygienist. If you are not one of our patients, we will need a referral from your dentist or dental hygienist.
10. Do you provide a certificate for the insurance company for reimbursement purposes?
Yes, of course. Once you have paid for your dental hygiene appointment, we will issue you with a receipt which you can submit to your insurance company for partial reimbursement.
11. What happens during an initial check-up at the dentist?
During your first visit, we will carry out a full examination and plan your further treatment according to your needs. If necessary, we will take a new X-ray.
12. Do you offer treatment under general anaesthesia or analgosedation?
No, we only carry out treatments under local anaesthesia. However, we work with clinics that offer analgosedation.
13. How can I cancel or change a booking?
Please call or send email info@nesdent.cz at least 24 hours before your scheduled treatment.
14. Are you sending any comments regarding the deadline?
Yes, two days before your scheduled treatment, we will send you a text message as a reminder and asking you to confirm.
15. A permanent tooth is coming through behind a milk tooth. What should I do?
There's no need to worry. However, if you want to be sure, give us a call and the doctor will have a thorough look at your teeth.
